Course Policies

Learner Expectations

We expect all course participants to conduct themselves in a professional and respectful manner and adhere to all privacy laws in all aspects of course interaction and participation.   We expect all course participants to adhere to the ASHA Code of Ethics or other ethical code of a relevant professional governing body.

In accordance with ASHA Continuing Education Board standards, SLP Nerdcast keeps participant records for 7 years.  All electronic records are kept securely and paper records are kept in a secure and locked location.  Only course instructors and administrative personnel that have direct contact with a course have access to participant records. If you would like to access your course records please email us at [email protected].


Grading Policies

If you are enrolling in a course to earn ASHA CEUs: ASHA CEUs are awarded to participants for completion of learning outcomes and coursework.  For Masterclass Policies and Procedures please see course policies specific to Masterclasses.


Equal Opportunity Education

SLP Nerdcast and it’s umbrella company, Grandbois Therapy and Consulting, LLC is committed to providing equal opportunity for all members of our learning community without regard to race, color, sex, religion, national origin or ancestry, age, physical or mental disability, sexual orientation, gender identity or expression, pregnancy, childbirth or related medical conditions, marital status, genetic information, veteran or military status, membership in Uniformed Services, or any other characteristic protected by law.  This policy governs all aspects of SLP Nerdcast’s courses, business practices, and operations.


Accessibility

SLP Nerdcast is committed to Universal Accessibility.  All SLP Nerdcast Masterclasses are available in accessible formats, or alternate formats made available for students who request them. This may include:

  • Captioning and audio description of audio/visual aids

  • Large print

  • Convertible and plain text electronic formats

To request an accessible format please email [email protected]


Complaint Policy

SLP Nerdcast strives to provide quality content for its participants.  Should a participant have concerns with the quality or content of a course, please contact [email protected]. All complaints need to be provided in writing and will be addressed in 30 days.  


Participant Grievances

Participants are strongly encouraged to resolve conflicts and disagreements with facilitators or classmates directly within the flow and structure of the course. The following procedures address student grievances which have not been resolved through this informal approach. Participants must file their grievance in writing (print letter or electronic mail) to the Director of Continuing Education at [email protected].  In your correspondence please include facts of the issue, the action taken to date, and the resolution sought.  The Director of Continuing Education will render a decision on the matter within 5 business days of receiving the grievance. The participant may appeal the decision to the Managing Director; this appeal must also be in written form and include reasons for dissatisfaction with the Director of Continuing Education’s decision. The Managing Director will have an additional 5 days from the receipt of the appeal to decide on the matter.


Course Registration and Payment

All course registrations and payment are processed through our website at www.courses.slpnerdcast.com.  We are unable to invoice participants for courses.  Please retain all your receipts and confirmations.   


Cancellations and Refunds

Refunds are not available for subscriptions if products and services within the subscription have been accessed or used.  Refunds are also not available for purchased digital downloads, with the exception of errors / typos within certificates of attendance.  If there is an error with certificates of attendance please contact us to have it corrected.  If the error persists after we have attempted to correct it you are eligible for a refund.  Refunds will not be issued for purchased certificates of attendance if the participant has failed a post-test, has opted to stop attempting to pass the post-test, or has failed to initiate the post-test.  If a course has been purchased accidentally refunds will not be given, however you may contact us to inquire about a credit on your account.   If a course has been cancelled refunds will be issued at the time of cancellation.  Please contact [email protected] with any questions.  

Prices for products and services offered by SLP Nerdcast may change at any time. SLP Nerdcast does not provide price protection or refunds in the event of a price reduction or promotional offering.

 

Participant Feedback

SLP Nerdcast will utilize learner feedback and evaluations to assess participants’ perceived satisfaction with, and value of, professional development activities provided. Only the staff involved in the production of professional development activities will be able to access this feedback.  Participant feedback is vital to continuing to grow our abilities to best provide learning experiences that are rigorous, meaningful, and best meet the needs of our broader SLPNerd community. We value and appreciate positive and critical feedback on our courses

  • Participant feedback will be surveyed at the close of a course

  • Feedback may be anonymous

  • Feedback Surveys will be available in accessible formats upon advance request

  • Compiled feedback will be shared with course instructional staff